If something is wrong with your order, we put it right. Here is how returns, replacements and refunds work.
Please check your parcel in front of the delivery person before you pay. If an item is wrong, damaged, leaking or past its expiry date, don't accept it. Hand it back to the delivery person and you won't pay for that item.
If the mistake is ours, you don't pay the delivery charge either.
Tell us within 24 hours of delivery. Send your order number and a photo of the item, its label and the problem.
We will send a replacement or refund you, whichever you prefer, at no extra cost.
Unopened items in their original, sealed packaging can be returned within 3 days of delivery. You pay the delivery charge for sending them back, and we refund the item price once it reaches us.
As you pay cash on delivery, we refund to your bKash or Nagad number within 7 working days of approving the return. We will tell you when the money has been sent.
You can cancel free of charge before we hand your order to the courier. Just tell us when we call to confirm, or contact us.
If you refuse a correct order at the door, the courier still charges us for the trip. If this happens more than once, we may ask for the delivery charge in advance on your next order.